How Jobs Roles Have Changed Over Time

The business world is ever changing, meaning roles are constantly adapting to the stresses of life in a business. As the economy is constantly making changes, either forward or back, it’s important for business’ to see what’s best for them. As well as the economy changing, business laws are too. There are stricter laws against things such as gender equality, working hours and holidays and even making the hiring process fair.

One area  that’s changing is pay rates. Across the country minimum wages have gone up, and there are plans for it to be on the rise again shortly. It currently stands that from April 2016, adults over the age of 25 will be legally entitled to £7.20 an hour, which is even now due to rise to. As well as the legal pay rise, it has also become rather common for bosses to give random incentives to help encourage their employees to do better. Some offer this in the form of money bonuses, and some choice to send their employees on team building days or just fun days out. This benefits both employer and employee, having someone tell you you’re doing a good job, and then giving you something back really does boost morale. Not so long ago this would have been a much rarer occurrence.

One of the major things that people have fought for over the years is gender equality. All over the world, women were struggling to be recognised as equals in the world of business. In roles such as the army, construction, and aviation etc. Women are still trying to lose the stigma of being lesser than me in the role. But, business’ are now under so much pressure to be seen as displaying gender equality, hiring processes have changed and more doors have been opened. It was only a matter of time before this happened, there’s so much pressure from the general public and social media, it’s hard to ignore what’s needed to be done.

One final thing that’s changed is the legalities of how jobs are done. There’s a lot more paperwork to be done, and policies in place to make sure everything is done correctly. There are so many areas that people could fine a business, that they can’t really afford to do things by halves. For example, in the world of construction, people used to walk in and out of a site with no CSCS card, no real safety equipment and it’d be fine. Deals were also done with no real paper work completed, and when the job wouldn’t be finished on time, or correctly, it would leave construction dispute solicitors trying to sort the mess out. But now, pretty much any job role can’t be started without some form of contract, no matter what the business is. It helps keeps both the company, and the customer safe.

So, there’s just a few ways job roles are changing, and there are so many more. Compared to 100 years ago, conditions are better for everybody, and people are generally happier in their roles. There are still big issues with unemployment, but hopefully within the next 50 years we’ll see this changing for the better as well.

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Good Customer Support Can Drive Success: Is Your Business Up To The Task?

Customer support is one of the most important areas of any business. By providing a high level of customer support, you can ensure your customers enjoy a positive experience, making them more likely to continue being your customers and helping your business to grow.

If you want to drive success with better customer support, there are many ways that you can go about this. Here are some of the best ways to make quick and effective changes to improve the way you provide support.

Invest in Helpdesk Software

One of the first things you will want to do in order to improve your customer support is to invest in specialist helpdesk software.

A specialist solution like that provided by SysAid is one of the fastest ways to dramatically improve your customer support and make life easier for your support agents.


Because helpdesk solutions often come with a number of features that you can quickly put to use that make the whole process of dealing with customer support requests a lot more efficient.

One of the ways software helps is by providing you with an efficient ticketing system. You can use this to ensure you reply to tickets quickly and never miss any requests.

You can also use automation to improve your service. For example, you can send an auto reply to support requests as soon s they are sent letting the customer know that their request is being dealt with. Customers are less likely to send follow-up requests, taking pressure off your support agents.

You can also use specialist software to create a knowledge base for your customers. They can then access this 24/7 to find answers to their problems quickly. Many customers prefer doing this, so you are providing a better service at the same time as reducing the amount of requests to free up your support agents to focus on more complex problems.

You can also take advantage of tools like live chat. This can be a great option for your customers because sometimes people like to talk to someone in the moment without having to wait for an email reply, so this is something to consider.

Improve Your Reputation Management

As well as using specialist software, another way to improve your customer support is to use reputation management. Using specialist tools, you can scan the web for mentions of your brand on social media and elsewhere.

This can help you to find out where customers are complaining or having difficulties with your products or services, and you can then respond to them.

If someone has a complaint, apologize and offer to help. You could solve it right there, or give them an email or number to call so they can sort it out this way instead.

This can be a great way to turn a bad situation into a positive one, and other potential customers will be impressed at how seriously you take your customer support.

Provide Support on Social Media

Another good option is to use your social media accounts to provide customer support.

Many people use social media every day, including your customers. By letting them reach out on Twitter, Facebook, or any of the other social networks that they use, you can solve their problems right there without them having to leave their chosen platform. By doing this, you are helping to make life much easier for them.

Train Your Staff to React Properly

You should also ensure that you train your staff up to respond in the right manner when dealing with complaints and other customer requests. They should always be polite, friendly, and helpful without becoming rude, and they should try to sound human rather than like a machine.

Your aim should be to make sure customers feel like they are important to your business, so go out of your way to do this. But you can’t just expect your staff to do this without the right skills, so ensure they receive the training they need.

Improve Your Customer Support

There are so many benefits of improving customer support in your business. You can give your reputation a boost, encourage more customers to become brand advocates, enjoy more long-term repeat customers, and improve employee satisfaction rates among other things.

So start looking at ways that you can make changes to your customer support today to improve the way you handle customer requests, and start taking advantage of the benefits of better customer support in your business.

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Setting up a business in the healthcare sector


Health is important, from keeping in shape to treating disease the healthcare sector is incredibly varied.

With people increasingly putting more focus into their health and wellbeing more and more businesses within the sector are cropping up, but what do you need when setting up a business which deals with some aspect of the public’s health?

What sort of business are you running?

Healthcare covers so many areas. Your decision to open a business might fall into a number of areas including:

  • Gym
  • Health Centre
  • Beauty Salon
  • NHS Treatment Provider

Depending on the sorts of services you offer the steps involved in setting up your business will vary in terms of what you need to do.

Permissions, licenses and legislation

Aside from staff, premises, equipment and the other more obvious requirements for running a business you also need to consider the different licenses and legislation you need to contend with.

For example, if you’re planning on opening a beauty salon which offers different cosmetic treatments such as sunbeds or electrolysis it is important to check if they require a premises licence from your local council.

The costs for licenses will vary from council to council and could require inspections to ensure your premises are suitable.

You should also ensure that if there are any special accreditations that your business can gain that shows they operate a quality service which is safe and monitored that you do so. This can help create a sense of quality around your business which could be crucial as you establish yourself in a crowded sector.

You should also ensure that any staff are qualified to provide treatment, and have demonstrable expertise. For example, if you run a gym and you offer a personal trainer service you should be certain your personal trainers are highly qualified and not going to suggest anything to your customers likely to cause injury or long term problems.

Infection Control

If your business offers medical or cosmetic procedures then cleanliness and preventing the spread of germs and bacteria is crucial.

Infection control involves a number of steps, from ensuring surfaces are clean to having healthcare uniforms which are designed to reduce the spread of infection and being easy to clean to kill germs and avoid staff taking them home with them inadvertently.

A healthcare business can be incredibly rewarding, helping people to feel better about themselves or make positive changes in their lives. Taking the right steps to ensure you set your business up correctly and allow you to present yourself as a qualified, safe place to seek to improve your health is crucial to ensuring long-term success.

How To Make Your Business Safe For Employees

Your employees are important to you – without them, your business wouldn’t be able to run. It’s also your duty to make sure that they are safe so that they can do their jobs effectively and to prevent accidents and even fatalities that could have been avoided. Here are some simple steps to ensuring that your business is safe for employees.

Give them proper training

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Training is an important element of health and safety in the workplace, and you should make sure that every employee that ends up on your payroll is given at least a basic health and safety training session so that they know how to conduct themselves safely in the workplace as well as what to do in the event of an accident. Training can address issues such as not knowing what to do in the event of a fire, how to deal with intruders or attackers, what to do if there’s an accident as well as basic rules that you expect all employees to follow. Basic training should be refreshed every 1-2 years and more advanced safety courses such as working from height, should be given to those who need it.

Buy from trusted suppliers

It’s vital that you buy supplies and products from suppliers who are trustworthy and have the right licenses to sell their products. Large businesses that order fuel and lubricants for their transport operations need to make sure they are bought from legitimate suppliers, rather than the cheapest who may not be 100% trustworthy. Electrical equipment should also be bought from trusted manufacturers, and any second-hand goods should come from an approved retailer.

Ensure regular checks are made

All of your equipment should be tested for electrical safety when it comes into the workplace. This can be anything from a phone charger to your heating or anything that is going to be used by your business. If you conduct operations away from site, this equipment will also need to be tested to make sure that it is safe for use and to avoid any insurance liability should something go wrong. You must also ensure that your business is safe for physical operations. Make sure you log testing for all equipment (either on the appliance itself or in a document), alongside dates for when the next round of testing is needed.

Offer wellbeing days and activities

Your employees’ wellbeing is also important and should be something you keep in mind whenever you decide on perks or when implementing new policies. Offering private healthcare, or the option of discounted private healthcare, gym memberships, on-site exercise classes such as yoga as well as access to counseling and therapy services will not only help keep your employees healthy and productive but will make them feel more valued too. It’s easy to establish an employee wellbeing program, with different cost-effective options depending on your requirements and budget.

By making your workplace safe and secure for employees, you are not only protecting yourself from legal action but showing that you’re a responsible and caring business owner too. Staff safety is an important consideration and should always be assessed regularly to ensure continued safety in the workplace.

Consolidation of your business debt for rescuing your company from troubled patches

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A business debt consolidation is a definitely effective and time-honored measure to restructure and use your costly and existing business debts types. These debts come from corporate credit cards and institutions, creditors, lenders, suppliers and collection agencies. The prime advantage of the process of business debt consolidation is that it enables all borrowers to bolster the liquidity or cash flow of their businesses. It can curb many administration costs to a great extent, especially if your business entails different creditors for catering to every month. Consolidating your loans into a giant loan is the primary procedure and you need to aware of all advantages and flipsides in this context.

The primary aspects

Just like any form of debt consolidation, you first need to ensure that every payment can enable you to track and meet the regular expenses of managing your organization and its activities. You need to know and be comfortable with the length, reach and dynamics of the new arrangement. If that doesn’t happen, then you’re simply being wrong to stave off the most inevitable and imminent thing. Generally speaking, since companies exist for the sole objective of making profit and crafting revenue and small firms are often heavily armored with business owned assets, the organization’s revenue isn’t sufficient to cover your operating expenses; you will land up in trouble.

Figuring out the odds

You know that if revenue created from profit has to entail the operating expenses, or else your company will run at a loss. Another crucial thing is that if your projected growth is unrealistic or unsustainable, lenders will be unwilling to risk providing your cash in any way. Under these specific circumstances, you can always go for a corporate voluntary arrangement. Many businesses also opt for individual voluntary arrangement. The appropriate set depends on the overall legal structure of your business. Although some consider this as a viable alternative to debt consolidation, the latter is more crucial in the market.

Considering the factors

Taking out a big or small loan while you’re already neck-deep in debt is rarely the cure for a serious debt crisis. In reality, debt consolidation through loan will increase the net owed amount. In this regard, the refinancing part must encompass the prevailing debts along with the interest on the new loan. It needs to stretch the loan payments out over continued period of time. This loan type could be an apt remedy in certain circumstances. For those crippled by a massive debt plague, you can find alternative solutions that have the potential to reduce the amount you need to repay. You need to reduce the amount you owe for this.

Gauging the situation

You can opt for debt consolidation loan while consolidating a significantly small debt amount. It includes many smaller debts with increased interest rates like credit cars. They curb your monthly payment edifice to an amount that helps you comply with your living expenses per month. You can then repay the debt in a proper timeline.